Junior Network Administrator

Junior Network Administrator

DataLab USA is an award winning database marketing company that focuses on optimizing multichannel marketing solutions. Through the use of data analytics, sourcing, processing, and digital services DataLab USA effectively enables national organization to maximize their direct marketing investments. We offer a competitive, comprehensive compensation package including full benefits, exceptionally challenging work, and excellent career growth potential.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Demonstrate problem solving and communication skills
  • Ability to adapt and prioritize in a fast changing environment
  • Ability to follow documented processes and provide recommendations for process improvement
  • Demonstrate ability to document issues and escalate as required based on policy and impact to DatalabUSA Systems
  • Conduct remote support sessions with hardware/software-based remote connectivity service and Remote Desktop Connection
  • Conduct basic troubleshooting in Microsoft supported Windows Server OS
  • Conduct physical inspection of Data Center Servers
  • Deploy software, operating systems and updates to computers and servers as necessary
  • Perform software and system deployment using managed deployment software
  • Identify, research, and resolve technical problems
  • Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution
  • Develop and maintain desktop support procedures, and prepare end-user documentation
  • Manage infrastructure assets: vendor support agreements, software licenses and keys, hardware leases, service contracts, asset inventory and labeling
  • Be available for After-Hours OnCall
  • Live within 35 minutes of driving distance, or willing to move within 35 minutes of driving distance

Preferred Qualifications:

  • AA Degree in related discipline
  • 3 years of related experience
  • Relevant certifications, MCSE, MCSA, Network Plus, Security Plus
  • Experience using server and service level monitoring software
  • Experience using an enterprise ticketing system
  • Knowledge of Microsoft Windows operating systems and Microsoft based applications and technologies
  • Demonstrate capacity for organization and prioritization in a dynamically changing environment
  • Demonstrate ability to work as an effective team member

To Apply for this position, please fill out the on-line application form.

DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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